• Common
  • Transactions
  • Loyalty
1How To Get Started?
Registered users need to just login at www.khelplay.com with your login and password, click on the tab 'Play Poker' and you will be directed to the lobby. Now you may choose your game and table and click join.

For non-registered and first timer users: You need to first register with KhelPlay.com before you can use any of its features or play Poker. To register you need to choose a unique username and enter a valid email ID. Click Here to Play Poker.

If you are already a registered user then all you require to do is login to www.KhelPlay.com with your registered username and password, click on the Play poker tab and choose the game table to begin playing.
2Is It Really Essential To Confirm My Email Id?
Yes! KhelPlay.com needs to verify your given email ID, to ensure that the email belongs to you. Email id is confirmed by clicking the activation link mailed to you on the email you used to register.
3Why Should I Provide My Email Id?
Email ID is the only means by which we at KhelPlay.com can communicate with you. It is via your registered email that KhelPlay.com can send you details related to new and existing offers as well as information regarding your account. You may also get in touch with the KhelPlay.com team via this registered email ID. Therefore, it is mandatory that you provide a valid email during registration at KhelPlay.com.
4Will Any Email ID Do, Or It Is Essential To Give A Valid ID?
A valid ID is mandatory. We suggest you to give an ID that you use frequently, as this will help to keep you updated with the latest happenings on the site. Once your account is created, the account related details and the URL required for the activation of account would be emailed to this registered email.
5Unable To Log Into My Account. What Should I Do?
Firstly, please ensure that you are registered on the site. Also make sure you have activated your account by clicking on the activation link sent to your registered email. If you are registered, your account activated and you are still not able to login, chances are that you are entering a wrong username/ password. If you have forgotten your username / password then Click Here to know the same
6Forgot Password! What Should I Do?
KhelPlay.com has got in place a reset password link. When you forget your password, all you need to do is click on forgot password link. You will be asked to enter your registered email ID. An email with reset password link along with further instructions would be emailed to you
7I Forgot My Username. How Can I Get That?
Just write an email at support@khelplay.com to request the same. You must write the email from your registered email ID only. Email from any other ID will not be entertained.
8What Is The Difference Between Real Chips And Practice Chips?
The names are self-explanatory; however here is more about them:

Real Chips:Real Chips are cash chips that you need to purchase by depositing cash in your KhelPlay account. Once your deposit is processed, your account is upgraded to play Real Poker online. The Real Chips in your account can now be used to play Poker for cash available under the Real Play option on KhelPlay.com. Please note that you need to be above the age of 18 years to play with real chips.

Practice Chips: Practice Chips can be used to play free games on the site under the tab Practice. 2,000 practice chips are deposited in your account when you register on KhelPlay.com. Everyday at 12am IST, if your account balance is below 2000, we will refill your account with 2000.
9Can I Change My Username?
No, player cannot change or modify username once created. Hence we suggest that you choose a user name with utmost care while registering and creating your account. It is generally advised that you select a username that is easy to remember, unique and can also conceal your actual identity if discretion is what you seek. Your counterparts at the table (while playing online Poker) can view your username.
10Confused About Avatar, Why do I Need To Have An Avatar?
Avatars are basically portraits of nicely defined caricature. You can choose an Avatar from our bank or upload your own image, appropriate snapshot (no indecent) or otherwise. Avatars will be how people will see you on KhelPlay.com, if you seek discretion then kindly do not upload a picture and use an Avatar from the bank instead.
11What Is The Procedure For Changing The Password?
You can change your password any time you want. After logging on to your account, you may go to My Account tab. You can view the Change Password option in the drop-down list, or you can also avail it by clicking the left-hand side panel option on the My Account Page. Once you have changed the password an email is sent to your registered account to notify you of the change.
12How Can I Change My Profile Details On KhelPlay.com?
In order to change/ edit some of your profile details you will have to write to our customer service team at support@khelplay.com
1How To Purchase Real Chips?
The procedure to make a deposit is easy. Firstly you need to ensure that you are logged in on KhelPlay.com. Click on the 'Cashier' tab, and then click on 'Deposits.' You have the option to purchase Real Chips by making payment via multiple options such as Debit or Credit Card, Net banking, Cash Pickup etc.
2Would It Be Safe To Make Use Of Credit/ Debit Card On Your Site?
It is absolutely safe to use your choice of card for transaction. All the transactions at KhelPlay.com are encoded with 128 bit-SSL and are thus totally safe. Our team ensures that your data remains safe. All the safety measures are taken for this purpose.
3Can I Make The Payment Via Online/ Internet Banking?
Yes, you can make a deposit selecting Net banking option and enter the required details when prompted.
4Why Am I Not Getting The Option To Make Deposits?
There are two important criteria which need to be fulfilled before your deposit can be accepted. Your profile needs to be complete and your email needs to be verified. Kindly fulfill these criteria if you wish to make a deposit. For any further help in this regard, kindly get in touch with our customer care, who is forever ready to assist you.
5Amount Has Been Deducted From My Bank Account But My KhelPlay.com Account Does Not Show Any Payment Made. What Is The Problem?
You may write to accounts@KhelPlay.com to get the matter checked and rectified. Please send the email from your registered email ID only. Message from any email ID other than that registered with us will not be entertained.
6Is There Any Minimum Amount I Require To Pay For Playing As A Real Player?
Yes! You need to purchase `25/- worth in real chips to start playing Real Chip Games.
7What Is The Procedure To Win Real Cash On KhelPlay.com?
Real Chips games are games that require you to play with Real Chips (after deposit), chips that are purchased by you after making deposits. When you play using Real Chips, you win Real Chips. You may redeem these chips for real cash. This can be done via Withdrawal Requests on KhelPlay.com.
8Is my money in Safe hands at KhelPlay.com?
Absolutely, KhelPlay.com has employed and invested to build a system which is cent per cent secure. We take all necessary measures to ensure that your money remains safe with us. So you can go ahead and confidently make your Deposits at KhelPlay.com.
9Is There Any Set Purchase Limit?
Yes. The purchase limit is set on the basis of the games you play on KhelPlay.com. You have a daily, weekly and monthly limit for buying the real chips.
10Is There Any Way I Can Raise My Purchase Limit?
If you wish to get your purchase limit raised then please email us at accounts@KhelPlay.com.The email must be written from your registered email address only.
1How do I earn KhelPlay Club Loyalty Points?
For every `100 rake generated in a Cash Game you are awarded 150 KP points Alternatively you can earn 150 KP Points for every `100 fee you pay when you play our Sit 'n' Go and Multi-Table tournaments.